Appointment Scheduler

Job Number: 10075

Position Title: Appointment Scheduler

External Description:

Provide a high level of administrative and scheduling support by accurately scheduling patient appointments and perform delegated duties for Administration and Providers; while interacting professionally with physician partners, patients and employees, treating them with dignity and respect.

Essential Functions

• Answer each telephone call within two rings with proper etiquette.
• Responsible to accurately schedule and establish patient appointments and verify or update patient address, phone number(s), insurance information and primary care physician.
• Routinely follow-up with patients who have no-showed their appointments, target timeline is within 24 business hours.
• Answer routine questions regarding company and billing (insurance) as well as direct calls to appropriate department/employee.
• Work closely with other business office and accounting departments as necessary.
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility and accountability.
• Maintain confidentiality at all times regarding protected health information and confidential information.
• Other related duties as assigned.

Education: High School Diploma or GED required.  

Experience/Qualifications: Previous experience in appointment scheduling, in a healthcare setting, excellent communication and organizational skills, proficient in Microsoft Office, such as Word, Excel, Power Point and Outlook and familiarity with EMR software

Physical Requirements and Working Conditions: Must have the ability to sit for long periods of time, visual and auditory acuity for frequent use of computer, telephone, and occasional use of other office equipment. Well-lit and ventilated area with non-hazardous equipment. Noise levels may be higher due to the “call center” environment.

City:

State:

Community / Marketing Title: Appointment Scheduler

Company Profile:

Genesis OB\GYN is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this, but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates – enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

We are action oriented. We strategize, implement and execute – on behalf of the practices we serve.

EEO Employer Verbiage:

We offer a competitive salary and an excellent benefit package that includes health/dental/life/STD/LTD/vision insurance, paid time off, and 401(k) plan.    This company is a drug-free workplace and an Equal Employment Opportunity employer.