Front Office Coordinator - Genesis Crossroads Care Center (Grant & Wyatt)

Job Number: 10214

Position Title: Front Office

External Description:

Front Office Coordinator - Genesis Crossroads Care Center (Grant & Wyatt)

Crossroads OB/GYN, a division of Genesis OB/GYN is seeking an experienced Front Office Coordinator for our TMC location. Greet patients and visitors professionally and politely, check patients in and out using the EMR system, collect and post patients’ payments, schedule appointments, answer phones, process medical records requests, and assist patients with portal issues and questions.

Essential Functions

• Greet patients and visitors and direct them appropriately.
• Check patients in and out using the facility’s practice management system.
• Collect payments and post them to the patients’ accounts.
• Assist patients with their registration in the facility’s electronic medical record, as needed.
• Present all patient forms and policies; obtain signatures on needed forms and consents; collect all appropriate billing forms and scan into the appropriate database.
• Schedule follow-up appointments for patients to include work-in appointments.
• Maintain supply of the appropriate patient materials and forms used.
• Maintain cleanliness of the lobby and front office area.
• Monitor the patients as they wait in the lobby for their appointments.
• Monitor clinic flow: notify patient when the providers are running late and notify providers of no shows. Notify lab staff of patients waiting for labs
• Open and close the clinic.
• Responsible for collecting patient payments with accuracy and posting properly
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.

Education

• High School Diploma or GED required.

Experience/Qualifications: 

• 2 - 4 years of medical office experience
• Excellent communication and organizational skills
• Commitment to excellent customer service
• English/Spanish preferred
• Understanding of private and governmental insurance carrier eligibility and benefits; ability to explain information to patient
• Understanding of and adherence to confidentiality rules
• Accuracy and attention to detail with ability to multi-task
• Ability to work effectively in a fast-paced environment
• Proficiency in Microsoft Office, such as Word, Excel, Power Point, and Outlook. Prior Athena experience helpful.
• Familiarity with EMR software and previous money handling experience preferred
• Reliable transportation, some travel between offices is required

City:

State:

Community / Marketing Title: Front Office Coordinator - Genesis Crossroads Care Center (Grant & Wyatt)

Company Profile:

Genesis OB\GYN is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this, but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates – enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

We are action oriented. We strategize, implement and execute – on behalf of the practices we serve.

EEO Employer Verbiage:

We offer a competitive salary and an excellent benefit package that includes health/dental/life/STD/LTD/vision insurance, paid time off, and 401(k) plan.    This company is a drug-free workplace and an Equal Employment Opportunity employer.